These terms set out the rules that apply when you open and use an account on le89 — covering everything from how your wallet interacts with Nagad and Rocket to how we handle disputes and account closures. Access to le89 depends on your local law and eligible region; reading these terms before you proceed is the clearest way to understand your rights and obligations here.
Account eligibility rules
Nagad & Rocket wallet terms
Dispute and closure process
Content and conduct policy
POLICY POSTURE
How These Terms Apply to You
By creating or continuing to use an account on le89, you confirm that you have read and accepted these terms in full. They form a binding agreement between you and le89 and replace any earlier version published on this domain. We update these terms when platform rules change, when payment processing arrangements are revised, or when applicable regulations require it. The updated version takes effect from the date it is published at this URL; continuing to use your account after that date counts as acceptance. If you disagree with any revision, you should close your account before the revision takes effect. Where a specific section of these terms conflicts with a separate information or wallet-specific notice, the more specific document applies to that narrow situation. Your transactions through Nagad, Rocket and bKash are each subject to the individual payment provider's own service terms in addition to ours — we are not a party to those agreements but we do rely on the records they generate. All payment records visible in your account history are sourced from transaction logs tied to your registered wallet. Any discrepancy should be raised with our support team using the account reference number shown in the transaction row. Access to le89 services is subject to local law and eligible regions.
Nagad transaction records
Rocket payment logs
bKash deposit history
Account reference numbers
Jurisdiction eligibility check
WHAT IS COVERED
Scope: What Falls Inside and Outside These Terms
Not every aspect of your experience on le89 is governed by a single document. These terms define four distinct areas so you know exactly which rules apply where. Review each area before raising a query with support — it will help you route your question to the right channel and get a faster resolution.
Account Access
Registration, login, identity verification and account suspension are all governed by these terms. Any action that affects your ability to sign in — password resets, device changes, or access restrictions — falls here. The steps shown in your account settings are the authoritative reference.
Transactions
Deposits and withdrawals processed through Nagad, Rocket and bKash operate under both these terms and the respective wallet provider's own conditions. Le89 holds the transaction records visible in your account; disputes about processing times must be raised via both channels.
Site Content
Game titles, odds markets, promotional notices and editorial copy on le89 are covered by our content terms. Content is made available for personal, non-commercial use only. Reproducing, scraping or redistributing any part of our site content without written permission is not permitted.
Third-Party Services
Wallet providers, game studios and any linked external service operate under their own separate agreements. Le89 does not accept liability for decisions made by third-party services outside our platform. If a third-party issue affects your account, document the reference and contact our support team.
YOUR PRACTICAL RIGHTS
Actions Available to You Under These Terms
These terms do not just create obligations — they also describe what you can do when something needs to be corrected or reviewed. Your account history panel shows every deposit and withdrawal recorded against your registered Nagad, Rocket or bKash wallet. If a transaction record looks wrong, you can download the transaction reference from that panel and submit it alongside a support request; our team reviews the log against the wallet provider record and responds through the same ticket thread. You can update contact details and linked wallet numbers directly in the account settings section — changes take effect after the verification step shown on screen. If you want to understand how a specific term applies to your situation, you can send a written question to our support team; we will respond with a plain-language explanation tied to the relevant clause number. Account closure requests can also be submitted through the support channel; we process them in line with the retention period set out in the trust section of these terms.
Review Transaction Records
Open your account history, locate the relevant transaction row, and copy the reference number. That reference is what our support team needs to cross-check the record against the Nagad, Rocket or bKash log.
Correct Account Details
Navigate to account settings on any device to update your registered email, phone number or linked wallet. The verification step shown on screen must be completed before the change is saved.
Raise a Policy Question
Submit your question via the support channel with the clause or section you are asking about. We will reply with a specific response rather than a general redirect — point to the transaction or account event that prompted the question.
Request Account Closure
Contact support and state that you want to close your account. We will confirm the request, process any outstanding balance to your verified wallet, and complete closure in line with our data retention period.
CONTACT POLICY TEAM
How to Reach Us About These Terms
If something in these terms is unclear or you believe a rule has been applied incorrectly to your account, three contact paths are open to you. Each route is connected to the same account system, so any reference number you share will reach the right team regardless of which channel you use. When contacting us about a terms-related matter, include your account username and the transaction or action reference — this lets us pull the relevant record without asking you for it separately.
Live Chat
Open the chat icon visible on any page while you are signed in. Describe the terms question or account issue and quote your transaction reference. The chat thread is saved to your account record.
Email Support
Write to the support address shown in your account's help section. Include your registered wallet number (Nagad or Rocket) and the clause or section you are querying. Email threads create a written record of the conversation.
Help Centre
The help centre linked from the footer contains published policy summaries and step-by-step account guidance. Check there first for common terms questions — it may resolve your query without needing to open a ticket.
HOW WE HANDLE POLICY
Data, Cookies, Security and Retention Under These Terms
These terms cover more than gameplay rules — they also define how we manage the data connected to your account, how long we hold it, and what you can ask us to do with it. Each of the four areas below maps to a specific part of our policy obligations.
Data Handling
We collect account registration data, wallet identifiers (Nagad, Rocket, bKash) and transaction logs. This data is used to operate your account, verify transactions and meet the record-keeping obligations set out in these terms. We do not sell account data to third parties.
Cookies and Site Tracking
Le89 uses functional and analytical cookies to keep your session active and understand how the site is navigated. You can manage cookie preferences through your browser settings. Disabling functional cookies may affect how your account session behaves on mobile.
Account Security
Your account credentials are your responsibility to keep secure. We apply session management on our side, but we cannot protect against unauthorised access caused by shared or compromised passwords. If you suspect unauthorised access, use the password reset path in account settings immediately and notify support.
Retention and Deletion
We retain account records, including Nagad and Rocket transaction logs, for the period required by the applicable record-keeping obligations tied to our operating region. After that period, data is deleted or anonymised. You can request confirmation of your retention period by contacting support.
TERMS FAQ
Common Questions About These Terms
The questions below come from the account queries we receive most often about these terms. If your question is not listed here, use the support routes in the contact section above — include your account reference so we can give you a specific answer rather than a general one.
Do these terms apply to me if I access le89 from Bangladesh?
Access to le89 and the applicability of these terms depends on your local law and eligible region. If you are in Bangladesh, you should confirm that accessing online gaming services is permitted under local law before opening an account. These terms govern the account if you proceed.
What happens to these terms if le89 updates them?
Updated terms take effect from the date published at this URL. You will see a notice on your account dashboard when a change goes live. Continuing to use your account after the revision date counts as acceptance. If you disagree, submit a closure request before the new version takes effect.
Are my Nagad and Rocket transactions covered by these terms?
Your Nagad and Rocket transactions are covered by both these terms and each wallet provider's own conditions. Le89 holds the transaction records shown in your account history. For disputes, quote the reference number from your account history alongside your wallet provider's own reference.
Can I ask le89 to delete my account data?
You can request account closure and data review through the support channel. We retain records for the period required by our operating obligations; after that, data is deleted or anonymised. Contact support with your account username to start the process and we will confirm the applicable retention period.
What do I do if I think a term has been applied incorrectly to my account?
Raise the issue through live chat or email support, quoting the specific clause and the account event or transaction you believe was affected. Our team will review the record and respond with a written explanation tied to the clause you cited — not a generic response.
Do third-party game studios like Microgaming or JDB have their own terms that apply to me?
Game studios such as Microgaming and JDB supply game content to the le89 lobby but operate under their own separate agreements. Those agreements are between you and the studio. Le89 is not a party to them, but if a studio-side issue affects your account, document the event and contact our support team with the details.
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